FAQ

Read our Frequently Asked Questions for fast answers.

  • What kind of service do you offer?

    We do what a lot of people call “PSD to HTML”. We are specialized in converting your design into a perfect and beautiful HTML page. We also do PSD to Email Newsletter and Website Redesign & Customizations (Inclusing CMS's). If you already have your Website or CMS and want to edit it, you can contact us describing the project and desired modifications to get a quote.

  • What type of source files do you accept?

    We prefer layered PSD, PNG and AI files. If you have your design in other file type get in touch with us.

  • How much time does PSD to HTML/CSS take?

    For projects with 5 or fewer pages we finish between 2-3 business days. However, and as projects are always different from each other, we inform you the estimated delivery date before we begin the Development Stage. However, if you have urgency or need an order to be completed quickly, please let us know on Order Form Specifications.

  • What type of payments do you accept?

    All payments are made via invoice using PayPal; other means of payment are negotiable.

  • When do I have to do the payment?

    We do require a 50% deposit to start working on your project, where the remainder is paid only when you are 100% satisfied with the final result!

  • Which Browsers are supported?

    By default we produce the markup compatible with the following browsers: Firefox 3.6+, Safari 4+, Opera 10+, Google Chrome, Internet Explorer 8+. In case you need compatibility with other browsers (like IE7) please choose a proper option in Order Form Specifications.

  • Do you recomment any layout and design guidelines for accepting PSD files?

    We only accept layered files (PSD, AI, PNG) and we strongly advice that it is organized and well commented in order to speed up the Crop/Slice Proccess.

  • What is Responsive Design?

    Responsive design is a CSS3 Media Queries technology that allows web page elements to change their properties (size, position, color, etc) based on screen resolution. We support responsive design, and in this case you’ll need to provide us different Designs for the desired screen resolution and mobile devices. With this kind of technology we can ensure that the experience of your pages are the same on different devices (iPhone, Android, iPad, etc).

  • How do HTML5 Presentations work?

    With this kind of product you can replace your PDF or Powerpoint presentations into HTML5 and CSS3 Presentations that are compatible with Tablets and Computers. We can use infographics and CSS3 Transitions and Effects in order to add more interactivity and engagement to your Presentation.

  • What are the main technical restrictions for the Email design?

    Due to some limited possibilities of using CSS in email clients, there are some topics you should be aware before you send us your Email Design. All edited text, buttons, images, etc, need to be laid over a solid color (all elements that are laid over a image or pattern will be converted as an image, and can not be edited in HTML);

  • What is the required width of an email design?

    We advise to design your Email Template to be between 600px and 700px width.

  • Which fonts are recomendable?

    We advise you to use native Fonts from your computer or Web Fonts (such a www.google.com/fonts). Any other font or fonts with special effects (that cannot be made with CSS) will be included as images in your HTML page.

  • Do you support ASP.NET?

    Yes, we are one of the unique PSD to HTML services on the market that support ASP.NET Projects. Contact us to request a quote.

  • Are you available to customize an existing CMS Theme or HTML5 Template?

    Yes. Email us with all required modifications, links to theme/template and design previews in order to get a quote.

  • Do you offer design work?

    Cropfection just provides design to markup service known as PSD to HTML. If you need this kind of services we strongly recommend you contact our partner company Unzathemes.com

  • Do you offer discounts?

    We strive to keep bringing the best prices on the market. However, if you are a startup, or are planning to do a Bulk or Reccuring orders we can discuss a deal. Otherwise we keep offering our 50% Discount on Every Subpage.

  • Can I receive special conditions, being a Startup?

    Yes, we love to help others start their own business! Make sure to contact us explaining your project, ambitions, goals, etc, and how the partnership between Cropfection and your startup will benefit each other.

  • Do you offer Special Prices to companies that would like to work on a recurring basis?

    Yes, If you are a company, agency, startup, etc, and are planning to make recurring orders you can get in touch with us to discuss the partnership.

Still have some Questions?